Ya, that doesn’t sound right at all. A storage facility shouldn’t be able to refuse the owner from paying off their unit and retrieving their belongings until the auction is final. I would look into the storage lien laws of your state and see if your friend has a case. Also look over the rental agreement, it should have some information on it. Also, Bid13 is really good about looking into these things, you might want to contact them directly and express your concerns. Best of luck.