We’ve replied to the email you have sent us, but if you haven’t seen it yet, we’re happy to explain it again! The unit you are referring to is this one: https://bid13.com/storage-auctions/on/brantford/self-storage-co-brantford/unit-d62
In this case, there wasn’t any glitch. This auction was not completed and there was no winner declared. The tenant has come in to pay their outstanding debt, and the auction was then cancelled.
Believe me, cancellations frustrate us too. The only way we make money here at Bid13 is when an auction finalizes. So cancellations usually mean we put in all of this work into an auction, and don’t get the pay off for it. However, because tenants are legally allowed to pay for their units up until the auction closes (and in some cases after an auction ends, but before the auction buyer pays for the unit), it is just part of the auction game that we have to accept.
The great thing is, lots of units do finalize! So, please make sure you pay attention to all the emails we send out, as they do help you keep better track of the state of the auction.
We wish you the best of luck, and hope you get the next one!