In our little town in Washington, the law says that we are not allowed to step into or touch ANYTHING inside the unit.There are strict laws governing our rights and responsibilities as an accredited storage facility. We ARE able to stand at the door and maneuver the camera as much as possible in order to get the best possible views for the buyers, and its highly unlikely that a facility that is reputable, will break these laws. If there were an employee or staff member caught doing such things at OUR facility- obviously they would be fired immediately! Also, we see so much of people’s belongings throughout the year from them moving in or out, leaving stuff, selling stuff or just requesting help with something that needs moved etc -Its not commonplace to desire anything belonging to a customer usually. That’s not to say I haven’t admired certain items of someone’s but never enough to STEAL them AND at the risk of losing my job too?? Yeah…NO. Lol, that’s just common sense to me and my staff anyway.( Geez, I have enough of my own crap, let alone somebody else’s anyways.) It’s unfortunate that these types of things happen at all, but Im not sure its very common.
Also, I personally dislike storage auctions at all. I think its awful to sell someones things. It is a part of my job that I dislike very much. I understand the company needing to recover their losses but I wish there was another way around it. I do EVERYTHING possible, to try and help someone to come up with a plan so that they can pay before they go to auction. Its the last thing we WANT to do for sure.And then theres those who get behind…and never call me again, too. Then I’m STILL trying to contact them afterward to hopefully return the personals that the buyer returned.9 I have little or no success most of the time, unfortunately.) I also tell my potential customer’s that if anything should happen and they are unable to avoid foreclosure, to be sure and come back and request the personals from after their unit gets sold. I don’t think people are familiar with that part of the law either. They usually didn’t know anything whatsoever about getting their personals back, free of charge, no questions asked. Nor do they realize that there is a certain amount of time that we are required, by law, to keep the returned items after a foreclosure sale- so being vigilant about requesting any personals is always vitally important. Sorry for your experience!!