Banned from bidding for contacting support

I was bidding on a unit and lost by a dollar so after a couple days I called the storage facility to ask manager if the person who won had actually come and cleared out unit, because the same manager I was asking had previously told me when a winner does not come and clear out unit that it will be offered to the next highest bidder to see if they want it.

So when I called and asked she said yes the unit was claimed and cleared out, so I said OK and ended call, only to find that very unit back up for auction the next day so I called and asked why was it not offered to me since I was the the next highest bidder below the winning bidder and she stated she had nothing to do with the auctions and to contact bid 13 who puts on the auctions and that 3 people were contacted and offered the unit but no one responded.

I asked why no one contacted me because I was next in line and she said she didn’t know anything or have anything to do with it and to contact Bid13 , so I contact bid 13 and explained everything and they tell me they will get back to me but never did. When I tried to bid on a different unit at the same facility a little pop appeared and said I was banned from bidding at that facility, yet Bid13’s chat says I am only banned at that unit with no explanation. Seems I am being punished for contacting support about the facilities not so honest ways.